Effective November 2, 2026

This policy covers payments for ReportCard audits on The 360Works Console. Prometheus Systems Consulting, LLC ("360Works", "we", "us") issues every refund through Stripe, back to the card or wallet you paid with.

You pay only after you see the price

You upload your solution, we read it for free, and we quote a fixed price for each tier. You pay nothing until you choose a tier and complete checkout. If the free read fails, we show you an error and charge nothing. If you let a quote expire or discard an audit before paying, you owe nothing.

A failed audit: full refund, no request needed

If your paid audit fails, we refund the full price without you asking. An audit has failed when it cannot finish after we retry it once. That includes an audit that:

stops because it reached the spending limit we set for it from the quote;
runs past its time limit;
breaks down in our systems in any other way;
is stopped by our staff through no fault of yours.

Your audit's page shows the refund once Stripe has processed it. Your bank decides how long the money takes to reach your account.

If a refund fails at Stripe, our systems retry it, and our staff finish it by hand if the retries fail too.

A shortened pass is not a failure. On a large solution the audit sometimes shortens or skips a check by design so it stays within budget. The report says when that happened, and the audit counts as complete.

If you paid less than the quoted price with a promotion code, we refund what you paid and replace your code.

Audits we stop for abuse

If we stop an audit because its files break section 7 of our Terms of Service, for example files built to manipulate our AI models through prompt injection or to attack the service, we do not refund it.

Paid twice for one audit

If you pay twice for the same audit, for example by completing checkout in two browser tabs, we run the audit on one payment and refund the other in full without you asking. If a promotion code paid for the other payment, we may choose to replace the code, but we reserve the right not to, at our discretion.

Anything else is our call

We do not refund a completed audit as of right. If you think something went wrong with your audit or its report, write to support@360works.com with the audit's name. We review each request and decide case by case. We may give you a credit toward another audit, as a promotion code you enter at checkout, or refund part or all of the price, or decline.

The same applies if you ask us to stop a paid audit before it finishes: write to support@360works.com, and we decide case by case.

Disputes

Please contact us at support@360works.com before you dispute a charge with your bank, so we can try to fix the problem first. Disputing a charge with your card issuer remains your right.

Contact

Prometheus Systems Consulting, LLC
1875 Old Alabama Rd., Suite 755
Roswell, GA 30076, USA
Support: support@360works.com